DELIVERIES & RETURNS
Deliveries & Shipments
Delivery time
Our delivery time is 3–7 business days after you place your order.
Delivery tracking
A delivery confirmation will be sent to you as soon as the package has been sent to DHL. The email message contains a link with a tracking number (ID) to track your order.
How do you send the goods?
All orders are sent in specially designed packaging for fast and safe delivery for you.
How much does shipping cost?
Shipping costs € 4.99. We pay the shipping costs for orders over 50 €.
Where and when can I collect my order?
When your package can be collected, you receive an SMS with a shipping number and information on where you can pick up your package.
What happens if I don't collect my order?
You have 14 days to collect your package after receiving an SMS informing you that your package is available for collection. Then the package is returned to us.
Returns, returns & complaints policy
Return policy
We guarantee a 15 day return policy for all of our products. If you are not satisfied with the products you receive or if they simply do not meet your expectations, you still have 15 days to return the products, provided that the products are in their original condition. You can contact us to take advantage of our returns policy. (contact section)
How do I return products?
Return products to you like this: we will pay the shipping costs if you follow the instructions below. However, we do not pay any additional shipping costs if you choose a different delivery method than the one we offer.
Contact us by email and specify the order number and the reasons for the return. We will then send you a prepaid return slip by email. Paste the return slip on your return package and give it to your local DHL post office / relay point. Ask for a receipt showing that the return has been delivered and keep the receipt. As soon as we have processed and approved your return, a return confirmation will be sent to the email address you used when placing your order. Important: The products must be returned in the same condition as they were when they were delivered to you.
Complaints
This is Art gives full compensation in the form of a new product when a manufacturing defect has been verified. It is important to carefully inspect the product when it arrives. If a product is damaged or defective when it arrives, a complaint must be made (if possible) within 7 days of receipt. Please contact us and we will give you more help in your case.
Refunds
For full information, please refer to our General Conditions for Refunds.